Support

For questions, troubleshooting, account help, billing concerns, or playback issues, contact KayaFlix support by email.

Email: support@kayaflix.com

• The email address or phone number used for your KayaFlix account.
• Your device model, operating system version, and app or browser version.
• The title, episode, or page where the issue happened.
• A screenshot or short screen recording if the issue is visual or payment related.
• The purchase platform used, such as Apple App Store, Google Play, or kayaflix.com.

Subscriptions provide access to eligible KayaFlix content while the membership is active. Episode credit packages unlock eligible episodes according to the package terms shown before purchase.

• Apple purchases are managed through your Apple ID subscription settings.
• Google Play purchases are managed through your Google Play account.
• Website purchases are managed from the KayaFlix profile and membership pages.

• Use the app or website profile area to update account details where available.
• Use the account deletion option in the app to request deletion of your account.
• Account deletion does not cancel active Apple or Google subscriptions. Cancel store subscriptions directly through the store where the purchase was made.

• Confirm that you are signed in to the correct KayaFlix account.
• Confirm that your subscription or episode credit purchase is active.
• Restart the app or refresh the browser if a purchase was just completed.
• If playback still fails, email support with the title, episode, device, and the exact error shown.

For service terms and privacy information, review the Terms & Conditions and Privacy Policy.