Privacy Policy

This Privacy Policy explains how KayaFlix, operated by Kaya Creative Media OPC, collects, uses, stores, shares, and protects personal information when you use our website, iOS app, Android app, customer support, payment flows, and related services.

This Policy is intended to support the Philippines Data Privacy Act of 2012, Apple App Store privacy expectations, Google Play User Data and Data Safety disclosures, and other applicable privacy requirements.

• Account information. Name or nickname, email address, phone number if provided, password credentials, login status, profile photo if provided, and account preferences.
• Subscription and purchase information. Plan selection, package credit purchases, payment status, billing provider, purchase reference, transaction identifiers, renewal or expiration status, receipt metadata, and refund or cancellation status.
• Playback and usage information. Titles, episodes, watch progress, free watch usage, episode credit unlocks, watchlist activity, search activity, and player settings.
• Device and technical information. Device type, operating system, app version, browser type, IP address, approximate region, device identifiers generated by KayaFlix, session tokens, crash logs, diagnostics, and security events.
• Support communications. Messages, emails, attachments, reports, and other information you provide when contacting support.
• Cookies and similar technologies. Website cookies, local storage, analytics identifiers, and security tokens used to keep you signed in, remember preferences, prevent fraud, and measure service performance.

KayaFlix is a streaming service and does not intentionally collect precise GPS location, health information, contacts, photos, microphone recordings, or camera recordings unless a future feature clearly asks for permission and explains the purpose.

KayaFlix does not currently use government ID verification or biometric age assurance in the app. If this changes, this Policy and the app permission flow will be updated before collection begins.

• Provide, operate, personalize, and secure KayaFlix.
• Create accounts, authenticate users, and maintain sessions across devices.
• Process subscriptions, episode credit packages, payment confirmations, and receipts.
• Track watch progress, free watch usage, episode unlocks, and entitlement status.
• Display available titles, release windows, regional availability, and playback options.
• Provide customer support, troubleshoot playback, and respond to requests.
• Detect fraud, piracy, credential abuse, payment abuse, and security threats.
• Improve app performance, diagnose crashes, measure usage, and develop new features.
• Comply with legal, tax, accounting, consumer protection, and platform obligations.

KayaFlix does not store full card numbers or full wallet credentials. Payment information is processed by the relevant billing provider.

• Apple App Store purchases are processed by Apple. We receive StoreKit transaction or notification data needed to validate entitlement status, subscription renewal, refunds, and consumable delivery.
• Google Play purchases are processed by Google. We receive purchase tokens and Play billing notification data needed to validate entitlement status, subscription renewal, refunds, and consumable delivery.
• Website purchases are processed by KayaFlix-supported payment providers such as AllBank QRPH. We receive payment references, payment status, provider metadata, and confirmation events needed to activate subscriptions or credit packages.

• Cloud and infrastructure providers that host our APIs, databases, media services, logs, analytics, and security systems.
• Payment and platform providers such as Apple, Google, AllBank, and related payment processors to confirm purchases, prevent fraud, and support billing.
• Streaming and DRM providers that help deliver protected video playback and enforce content security.
• Support, analytics, and operations vendorsthat help us respond to requests, improve reliability, and understand service performance.
• Legal and safety disclosures when required by law, court order, valid government request, fraud investigation, rights protection, or to enforce our Terms.

KayaFlix does not sell personal information. We do not provide personal information to third parties for their independent advertising use.

We may use analytics and measurement tools to understand service performance and improve content discovery. Where required, you may manage cookies, marketing communications, or app tracking permissions through browser, device, or app settings.

We keep personal information only as long as needed for the purposes described in this Policy, including account operation, entitlement history, payment records, fraud prevention, tax and accounting records, legal compliance, dispute resolution, and service improvement.

Some billing, receipt, security, and audit records may be retained after account deletion when retention is required by law, platform rules, accounting obligations, fraud prevention, or legitimate dispute handling.

• We use encryption in transit, access controls, credential safeguards, and cloud security controls.
• We monitor suspicious activity, payment abuse, account abuse, and content protection events.
• No internet service can be guaranteed completely secure, but we work to protect data from unauthorized access.

Depending on your location and applicable law, you may request to:

• Access personal information associated with your account.
• Correct inaccurate account or profile information.
• Delete your account and eligible personal information.
• Object to or restrict certain processing where legally available.
• Request a copy of certain information in a portable format where required.
• Opt out of marketing communications.

To exercise these rights, use available account settings or contact support@kayaflix.com.

You may request account deletion from supported account settings or by contacting support. We may need to verify your identity before deleting the account.

Account deletion removes or de-identifies eligible account data from active systems, but it does not automatically cancel subscriptions purchased through Apple or Google. You must cancel those subscriptions directly in the App Store or Google Play.

KayaFlix is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 created an account, we will take appropriate steps to delete the information, subject to legal and safety obligations.

KayaFlix may process and store information in the Philippines and other countries where our cloud, payment, support, analytics, and streaming providers operate. We apply safeguards appropriate to the data and service.

We may update this Privacy Policy from time to time. Material changes will be posted on this page and may also be communicated by email, in-app notice, or account message.